• The return request is submitted within 7 business days of delivery.
• The product seal has not been opened.
• The scarf is completely unused and has not taken on perfume, cosmetics, or perspiration.
• Packaging, labels, and the luxury box are returned in their original, undamaged condition.

• Products whose seal has been opened or that have been used
• Personalized orders, such as a name engraving or custom packaging
• Products bought in sales and special discounts (unless there is a manufacturing defect)
• Gift cards

1. In My orders in your account, select the order and choose Request a return.
2. Select the reason for the return and upload a photo of the product if needed.
3. After the request is approved, send the item in its original packaging to the address provided.
4. NURMATA specialists inspect the item and notify you of the result by SMS and email.

If the product you received has a manufacturing defect, was damaged in transit, or does not match your order, please contact support within 48 hours of delivery and include photos of the product and packaging. In this case NURMATA covers the return shipping cost, and the item is exchanged or the amount is refunded in full.

If you withdraw from the purchase and the item has no defect, return shipping is the customer’s responsibility and the original shipping cost is not refundable.

After NURMATA specialists confirm the item is still in its original condition, the amount is returned within 24 to 72 business hours to the source account or your account wallet, at your choice.