Dear customer, your presence on the NURMATA website is an honor for us. All of NURMATA’s procedures and working principles comply with the laws of the Islamic Republic of Iran, the Electronic Commerce Act, and the Consumer Protection Act. Registering on the site and using its services means you are fully aware of, and accept, the terms below.
A customer or user is a person who, with the account details they entered on the registration form, places an order or otherwise uses NURMATA store services.
NURMATA respects users’ privacy and protects it with the highest security standards. Information you enter when registering or purchasing (including phone number, address, and national ID) is used only to process and ship orders and will never be shared with third parties.
Your satisfaction with NURMATA product quality is our priority. Under Article 37 of the Electronic Commerce Act, customers have seven business days to withdraw from a purchase. Given the luxury, delicate, and hygienic nature of 100% silk scarves, returns are possible only when:
(If NURMATA specialists confirm the original condition has been preserved, the amount will be refunded to the source account within 24 to 72 business hours.)
NURMATA’s pricing policy is based on respect for consumer rights and the true value of pure silk. In very rare cases of sharp currency swings or a system error, if an order cannot be fulfilled, NURMATA must notify the customer as soon as possible and, if payment has been made, refund the full amount.
All terms listed here apply under ordinary conditions. In any force majeure event (such as natural disasters, nationwide internet outages, or prolonged banking-network disruptions), NURMATA accepts no responsibility for resulting delays.
